Return & Exchange

Elitestore.pk takes strong measures and protocols to ensure that the buyers always receive what they saw and ordered from the website. However, if buyers do not find the ordered item as they expected, they can request elitestore.pk  to return or refund the order under conditions applied.

We have our own making in home textile, we assure you to deliver correct item. In case on any human error in the products elitestore.pk is here for you with all our services.

30 days of after buying & even after 30 days we are here to solve to all issues of our customers.

Order Opening:  Must make order opening video and make sure the product is delivered in perfect working condition. Send that video to the elitestore team, otherwise, your complaint will not acceptable.

We will gladly accept any unworn, unwashed product with original tags & packing within 30 Days of purchase for a refund or an exchange.

Please return goods with a copy of the invoice and mention the reason for returning the items.

Electric & Electronic Products: Non-branded electric & electronic products have only a check the warranty. So please record your order opening video as mentioned above.

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below.

Refund Option: Bank Deposit/Jazz Cash

Refund Time: 6-7 working days after receiving the returned parcel.

Modes of Refund

Bank Deposit

The bank account details provided must be correct and the account must be active and should hold some balance. Deduct Bank charges fee from your amount when transfer your amount.

Jazz Cash

The Jazz Cash account Number and Account holder name provided must be correct and the account must be active and should hold some balance. Deduct Jazz Cash transfer fee when refund your amount in your account.

Imp to know:

1- Replacement:   If the mistake is on Elitestore's end, a replacement will be done with 0/- COD. Rider will come, deliver the new parcel, and pick up the old one without any hassle. And if the mistake is on the customer's end, Rs. 350 replacement charges will be applied.

2- Return:   The Government of Pakistan has imposed a total of 4% tax on Cash on Delivery (COD) payments. In the case of a return, you will get the COD amount refunded after deducting 4% because the 4% has already been paid to the government.